Refund Policy

Tool Room Trader Refund Policy Overview

1. Overview

The Tool Room Trader refund policy explains how refunds, returns and disputes are handled between buyers and sellers on our industrial equipment marketplace. Buyers should review product listings, confirm equipment details and agree on payment, delivery and refund terms with the seller before purchasing. Tool Room Trader is an online marketplace that connects buyers and sellers of machinery and equipment. Tool Room Trader is not a party to any transaction of a third party listing between buyers and sellers.

All purchases are made directly between users, and as such, refunds are handled exclusively between the buyer and the seller.

2. No Platform-Managed Refunds

Tool Room Trader:

  • ❌ Does not process refunds
  • ❌ Does not guarantee refunds under any circumstances

If you wish to request a refund after competition of purchase, you must contact the seller directly to discuss and resolve the matter.

3. Buyer Responsibility

Before purchasing, buyers are responsible for:

  • Carefully reviewing listing details and descriptions
  • Confirming the condition, specifications, and suitability of the item
  • Clarifying any questions with the seller prior to purchase
  • Agreeing on payment, delivery, and refund terms with the seller

Once a purchase is completed, any refund request must be negotiated directly with the seller.

4. Seller Refund Terms

Each seller may set their own refund, return, or exchange policies. These terms:

  • Should be clearly stated in the listing or agreed upon prior to purchase
  • May vary between sellers
  • Are solely the responsibility of the seller to honour

Tool Room Trader does not enforce individual seller refund policies.

5. Commissions & Platform Fees

  • All commissions, listing fees, and service fees paid to Tool Room Trader are strictly non-refundable
  • Listing Fee’s on TRT Managed Sales are exempt. This fee is refundable upon successful sale and payment of commission as per the Exclusive Selling Agreement.
  • Fees are charged for access to the platform and listing services, not for the successful outcome of a sale

6. Disputes

Any disputes regarding refunds, returns, or transactions must be resolved directly between the buyer and the seller.

Tool Room Trader:

  • Is not responsible for mediating disputes
  • Does not guarantee resolutions
  • May provide general guidance at its discretion, but has no obligation to intervene

7. Limitation of Liability

To the fullest extent permitted by law:

  • Tool Room Trader is not liable for any loss, damage, or financial claims arising from transactions conducted on the platform
  • This includes disputes relating to refunds, product condition, misrepresentation, or non-delivery

8. Acceptance of Terms

By using Tool Room Trader, you acknowledge and agree that:

  • Refunds are not handled by the platform
  • All refund requests must be directed to the seller
  • Platform fees and commissions are non-refundable